All prices are quoted in United Arab Emirate Dirhams (AED), inclusive of UAE VAT 5%.

UAE Delivery

For express, same day delivery within DUBAI ONLY we offer a premium Careem Bike delivery service.

This premium same day service is FREE for all orders over AED 1,500 (where service is selected).

Items can usually be received via Careem Bike within 3 hours (typically less) for those emergency needs. 

This service applies for Dubai area only.

For order values below AED 1,500, Careem bike ranges from AED30-60 depending on order size and seasonal delivery trends, exact amount can be seen at check out.  On occasion - typically inclement weather, Ramadan prayer times, or excessive demand - Careem Bike services may be suspended for short periods of time.

STANDARD DELIVERY

We deliver free of charge within the UAE for all Orders over AED 350.

Once dispatched, delivery is usually next day via Quiqup courier service. We aim to dispatch all orders same day, where orders are received before 5pm, or otherwise next day.

For orders under AED 350 a fixed delivery fee of AED 25 applies and will be added at checkout.

GCC Delivery

For delivery to Saudi Arabia and Qatar the following delivery fees apply:

- FREE for all orders over AED 1,500+

- AED40 for orders under AED 1,500, but over AED 1,000

- AED75 for orders under AED 1,000

- AED100 for orders under AED 500

Deliveries typically take 3-5 business days.

For delivery to Oman, Bahrain and Kuwait the following delivery fees apply, added at checkout:

- FREE for all orders over AED 1,000+

- AED 40 for orders under AED 1,000, but over AED 500

- AED 75 for orders under AED 500

Deliveries typically take 3-5 business days.

GCC delivery (outside of the UAE) is via FEDEX and your tracking number will be sent to you via email as soon as we dispatch your order.

Rest of the Middle East

For delivery outside of the GCC, to the rest of the Middle East, please contact us directly.

International Delivery

We apologise that we do not currently deliver outside of the Middle East at this time.  Please check out our full delivery policy for details of all countries to which we currently deliver.  This will be updated from time to time.

IMPORTANT NOTE

We do not accept any responsibility for Customs delays or Customs fees, duties or taxes that may apply in your chosen delivery destination.  Customers must please check with their local Customs Office to determine what (if any) Customs fees, taxes, administration fees etc that they will be liable for when their order arrives.

Product Returns

If you are not fully satisfied with your product you may return it to us (within 14 days of purchase) to exchange for another item, alternative size, or credit via E-wallet to your Lorna Jane ME account to spend at another time.  

For UAE customers, a free one-time per order returns service is available via Quiqup (for 1st returns of an order only).  Where multiple returns of the same order occur, after the 1st free return all further returns will be chargeable at normal courier rates.  Please review our full Returns Policy for more details.

For all other locations, we apologise that currently customers must arrange to return the product at their own cost to our Dubai head office, together with the returns form.  Please review our full Returns Policy for more details.

SALE ITEMS, PLEASE NOTE:
Items that are purchased in the SALE with discounts applied of 50% or above must be returned at the customers own expense, or exchanged in store, within 7 days of purchase.  Items may only be exchanged, or where no alternative product can be found, a credit to E-Wallet may be requested.

We currently accept payment via all major credit cards through the third party STRIPE Payment Gateway. All appropriate measures are taken to ensure that your information is kept safe.

We apologise but we no longer operate cash on delivery services.