Lorna Jane Middle East Returns Policy

Lorna Jane Middle East is sure you will love your new active wear.  However, we understand that from time to time things don’t always go as planned and that you may wish to return or exchange a product for an alternative style, size or colour.  We want you to love and enjoy your Lorna Jane ME purchase.  If something isn’t quite right, please let us know.

Returns and Exchange Notice Period

Product exchanges and returns may be made within 14 days from your original purchase date.  Please note that all returned items must be in perfect condition and not used, along with all original tags and packaging.

The item being returned must clearly have been purchased via your Lorna Jane ME online account. We are unable to accept returns that are not clearly evidenced as purchased through Lorna Jane ME.  If you have purchased your Lorna Jane Active Wear through an alternative channel, you must please return it directly to that channel under the channel’s own terms and conditions that apply.

Please ensure that any item being returned to us clearly shows in your Lorna Jane ME online account, and ideally include the proof of purchase within your return.

Return / Exchange within the UAE

Below are the steps to follow to request for a return within the UAE:

- Whatsapp +971 56 126 0126 or email accounts@funkyfitonline.com

- Provide the information of the product that you would like to return (if using whatsapp send an image of the tag)

- Provide your invoice / receipt number

We will then arrange a Courier pick up via our account.

Please accept the Courier pick up request and organise the pick-up ASAP, remembering that your product must arrive back to us within 14 days from your original purchase date. 

Once we receive the returned product, and it is deemed to have met our “14 days return” and “in original condition” policies – we will process the credit to your Lorna Jane ME account within 48 hours.

Return / Exchange Outside of the UAE

At the current time returns outside of the UAE must be arranged, and paid for, by the customer.

Please organise any reputed courier service and book a return delivery to:

   Lorna Jane Middle East (Product Returns)

   Funky Fit Sports Wear LLC

    Dubai, UAE

   +971 56 126 0126

To notify us of your return, please:

- Whatsapp +971 56 126 0126 or email accounts@funkyfitonline.com

- Provide the information of the product that you would like to return (if using whatsapp send an image of the tag)

- Provide your invoice / receipt number

Please remember that your product must arrive back to us within 14 days from your date of purchase, so please select your return courier service accordingly.

Please also remember to clearly mark the parcel and address as a product return to ensure that no further duty applies.

Don’t forget to ask for a tracking ID / proof of shipping to track your parcel and have proof of sending.

Once we receive the product, and it is deemed to have met our “14 days return” and “return in original condition” policies – we will process the refunded credit to your Lorna Jane ME online account within 48 hours.  You can use your credit to order the same item in a different size, and alternative product altogether, or save to shop later.

Gift with Purchase Returns

Should you at any time qualify for a gift with purchase upon meeting a minimum spend requirement, and you change your mind and your order is returned, the gift with purchase item must also be returned in original un-worn condition with all tags intact; otherwise the full retail price of the gift will be reduced from the returned amount to be credited to your Lorna Jane ME online account.

Gift with purchase items are subject to availability and can not be exchanged, redeemed for cash or substituted for change of mind.

Order Cancellation

Orders cannot be cancelled once fully placed and confirmed.

Change of Mind Return and Refund Policy

For all prepaid orders, we offer a refund either via E-Wallet credit to your Lorna Jane ME online account, or alternatively, a refund back onto the credit or debit card used for your original purchase transaction.  Please note that bank card refunds can take up to 7 business days depending on the bank and process involved.  E-Wallet credit to your Lorna Jane ME online account is completed within 2 business days.

You will need to activate a return request ensuring receipt by us of your returned product within 14 days from the date of original purchase. You must make sure that your products are with the original tags still attached and all of the original packaging, with the item(s) being in an unworn and un-marked condition.  

Once we receive the item back and have ensured it meets our “return in original condition” standards, we will process your refund via your chosen method:

• E-Wallet credit to your Lorna Jane ME online account can be processed within 2 business days

• Bank/credit card refund will take from 7-14 business days

Product Exchange Policy

For exchanges you will be able to re-purchase the alternative item online as soon as your credit to E-Wallet is processed.  Alternatively, you may re-purchase using your valid credit card, and save your E-Wallet credit to spend another time.

Once we receive your return, and it is confirmed to meet our “return in original condition” standards, we will apply the credit to your account, for you to then purchase the alternative / exchange item.  You can use your Lorna Jane ME E-Wallet credit from the returned product.

Should any excess balance occur, this will continue to be held via E-Wallet on your Lorna Jane ME online account.

Important Note:

Exchanges must be completed within the 14 days from original purchase, meaning the returned item must be returned and received by us before the 14 days from original purchase have expired. 

 

No Returns Policy

From time to time there are a few products for which we have a no-return policy.  This usually applies to certain items for hygiene purposes, or for those items clearly marked as samples, imperfect, damaged or incomplete and are either highly discounted or final sale.  All products falling under this category will be clearly marked as such and thus we advise you to read the product description thoroughly before purchasing your desired product.

Should an item be faulty for any reason other than that marked, and for that which the discount has been applied, then all other statutory rights of return remain and follow our standard process.

 

For all LORNA JANE MIDDLE EAST online and customer enquiries contact:

Accounts@funkyfitonline.com

+971 56 126 0126 (9am – 6pm Monday to Friday UAE time)